by Lisa Martin, Nick Evershed and Ben Butler, The Guardian

12 September 2019

More than a third of Bupa’s Australian facilities are – or have been – a ‘serious risk’ to residents – a worse record than any other provider. Family members speak out about a culture of cost-cutting and neglect

When a tropical fish tank disappeared and guide dog puppies stopped visiting a Bupa nursing home on New South Wales’s north coast, elderly residents were inconsolable.

Amid horror stories of maggots growing in wounds, malnourishment, neglect, medication mismanagement, assault and sex abuse incidents at some of Bupa’s 73 aged care homes, the abrupt end to pet time may seem trivial.

But for Shane Thompson the incidents exemplified what was wrong with the corporate culture at Bupa nursing homes – an obsession with cost cutting which forgets residents are human beings.

Read story HERE.